FAQs

1. How long does it take for my order to be processed?

• All orders are processed within 1-2 business days (excluding weekends and holidays). After shipping, you’ll receive a notification email with a tracking number, which may take up to 48 hours to activate.

2. What are the shipping times and costs?

• We offer free shipping within the UK, with delivery expected within 5-8 business days after processing. If your order hasn’t arrived within 10 business days, please contact us at support@laviski.co.uk.

3. What is your return policy?

• We accept returns within 31 days of the delivery date for a full refund to your original payment method. To qualify, items must be in new condition. For assistance, email us at contact@laviski.co.uk with your order number.

4. How do I make a return or exchange?

• If you’re not satisfied with your purchase, contact us at contact@laviski.co.uk with your order details. Our team will guide you through the return or exchange process.

5. Are there any fees for returns due to preference?

• No, there are no fees for returns due to customer preference, and return shipping is free.

6. How can I return a product?

• Simply pack the items securely, affix the return label (included with your package), and drop the package at your nearest post office. If you didn’t receive a return label, email us at contact@laviski.co.uk.

7. How long does it take to process a return?

• Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 7 business days. Processing times may vary depending on your bank or credit card company.

8. How do I cancel my order?

• You can cancel your order directly from your confirmation email within one hour of purchase. If it's been more than 60 minutes, please email us at contact@laviski.co.uk for assistance. For any additional questions, feel free to contact our customer support team at  contact@laviski.co.uk We’re here to help!