Return & Refund policy

Our answer to the most frequently asked questions regarding the return policy is included below. If you have a question not listed, please let us know by contacting us at:  contact@laviski.co.uk .

Returns & Exchanges:

How do I make a return or exchange?

  • If you’re not satisfied with your Laviski purchase, please contact us at contact@laviski.co.uk with your order number and the item details. Our customer service team will assist you through the return or exchange process.

Do you accept returns from Unites Kingdom ?

  • Yes, we accept returns and exchanges.

How can I return a product?

  • You may return products by mail using the return label provided.

How will customers receive the return label?

  • The return label will be included inside the package.

Are there any fees for customer remorse returns?

  • No, there are no fees for returns due to customer preference.

What conditions must items meet for returns?

  • Items must be in new condition to be eligible for return.
  • We accept returns for both defective and non-defective products.

Is there a restocking fee?

  • No, we do not charge a restocking fee.

What is the cost of return shipping?

  • There is no cost for return shipping.

Return Policy : 

  • You may return items within 31 days of the delivery date for a full refund on your original payment method. If you encounter issues making a return within the 31-day window, please reach out to us at contact@laviski.co.uk. To initiate a return, you’ll need to provide your order number.

How long does it take to process a return?

  • Refunds to credit cards typically take 7 business days to appear on your statement.

What if I received the wrong product?

  • If you received a different product than ordered, please contact us immediately at contact@laviski.co.uk, and we’ll make sure you get the correct product.

Return Instructions for Dissatisfaction with Product

  • You can return the product within 31 days of receiving it:
  1. Securely pack the items in a box.
  2. Affix the provided return label to the address side of the package, ensuring it covers any previous shipping address and barcode.
  3. Include your contact information, including phone and email.
  4. Ship the package from your nearest post office or a shipping provider of your choice to  LAVISKI LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. 

If you didn’t receive a return label, please email contact@laviski.co.uk.

Damaged or Faulty Products

  • If your product is damaged or faulty, please contact us at contact@laviski.co.uk before returning it, so we can assist you promptly. We will notify you once we’ve received and inspected your return. If approved, you’ll receive a refund to your original payment method. Please remember that it may take additional time for your bank or credit card company to process the refund.

Note:
If your item was purchased from a retailer other than www.laviski.co.uk, please refer to the return policy of the store where you made your purchase.

Get in Touch

We value transparency and open communication. If you have any questions or need assistance, our friendly customer service team is ready to help.

Laviski LTD